For all custom wig orders hair must be purchased at the time of requesting service. Please select your bundles and closure/frontal and add this service to your order before checking out. Custom wig orders does NOT include styling, plucking, bleaching of the knots, cutting or dying of the hair. It only includes the construction of the wig with the hair desired from our site. Processing time is 2 Business Days
Shipping and Return Policy
Thank You for ordering with Her Ego Hair!
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD INCLUDING SUITE,APT # ETC. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
1. How long is processing, shipping, and handling?
Processing takes 3-5 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 3-5 Business Days.
Domestic Express Shipping is 3-5 Business days depending on your location. Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. International Shipping is 7-10 Business days depending on your location.
All Packages Delivery is with the USPS. Business days are Monday-Friday
Signature is required at the time of delivery.
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to youremail from PayPal. Please check your spam folder if you don’t see it inside your inbox.
3. Can I make changes to my order?
To ensure a quick delivery all orders are processed daily, so orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
All sales are FINAL. There are absolutely NO refunds & exchanges.